iRewards

Is a full-serviced CRM platform designed to convert raw data into
actionable insights.
iRewards collect disparate data from disparate data sources of your
guests and organized by iRewards personas generator giving hotels a
360 degree view of its customers.

Data Mine

Integration

iRewards is integrated with multiple customer touch point

  • PMS
  • Social Media
  • Booking Engine
  • Brand Website
  • Adhoc Events
  • 3rd Party System

iR 3600

Bernard Querk
Bernard Quek
Gender: Male
Birthday: June, 24, 1974
Civil Status: Single
Country: Singapore
Email: bernard@myghs.com
Job tile: CEO
Company: Global Hospitality Solutions
Type of room: Junior Suite Sea View
Bed: Queen Bed
Food: Low calorie meal
Drink: Orange Juice, Gin&Tonic
Favourite destination: Paris, Sydney, Mexico
Interest: Golf
Friends: 687
Interest: Hotel(14), Traval/Leisure(9), Local Business(7)
Top visit: Singapore(69), Hochiminh City(39), Bangkok-Thailand(17)


Hospitality CRM - Loyalty Marketing - Driving direct business

Connection: 500
Industry: Hospitality
Job: CEO - GHS Solutions Pte Ltd

iR3600 give hotel a 360 degree view of each of its guests. Combining transactional data from PMS and with social media such as Facebook and Linkedin for rich profiling allow hotel to personalise service, personalise offer and personalise pricing.

Business Intelligence

Business intelligence

Business analytics reporting platform is flexible and quick to generates valuable business insights of your customers so that you can better plan your strategy forward or validate a promotional idea.

Data Segmentation

Customer Journey

In-depth business intelligence allows a detailed customer profiling and iRewards offers a versatile tool to filter and group your customers and (re)target them with highly personalize email, mobile app or social media campaign.

Customer Journey Communication

Segmentation Marketing

iRewards allow you to engage with your customers throughout their journey with your brands - from their search of where to stay, before they arrive, during stay and post departure.

Customer Loyalty Management

Customer Loyalty Management

Loyalty Program had always been an integral part of relationship building between hotels and its customers. Loyalty program allows hotel to show gratitude for its customers’ patronage and also to recognize their loyalty.

iRewards Loyalty Management

Diving online direct booking requires a solution that create brand stickiness and bring exclusive experiences to your guest. iRewards Loyalty Management provides a CRM platform that rewards your guest who frequently stay to your property.

See how our solution drive direct booking to your brand website


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iRewards Communication Management

If you want to enhance relationship with your current or previous guest, acquiring new customers or convincing current customers to purchase something immediately. iRewards Communication Management provides a CRM platform where you can engage with your guest throughout their journey.

See how our platform engage with your guest


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iRewards Customized

Make a simple start of loyalty programme and email campaign by choosing how much database capacity and email sent you need


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iRewards Pro

Advanced tool for Hotel that will make your service more personalised

See how our platform engage with your guest


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iRewards Loyalty Management

Drive direct booking to your brand website through
rewarding your guest

Request Demo

Powerful Membership Database

Membership database from different touch points combining all transactional data from PMS and social media that allows you to track and do personalised service.

We deliver a fully integrated loyalty platform. We see database as “Opportunity Base”. Every growth of database in iReward Loyalty Management generates a new opportunity that can be compounded by our build-in viral marketing engine.
Bernard Quek - Founder & CEO

Tiers and Exclusivity makes Customer Feel Valued

A customer’s motivation to reach the next tier in your program is because they want the additional rewards offered and also desire the social status that comes with that next tier. iRewards Loyalty Management membership tier provides your guest rewards that makes your most valuable customers feel well and valued! 

Our platform has the capability of issuing points plus other rewards like gift vouchers to your guests depending on their status and needs. It is also capable of award points for every member’s activity (e.g. online sign-ups, social media sign-ups, referrals, invitations), allows members to purchase points for more redemption options and points transfer.
Ca Ngo – iRewards IT Team leader

Redemption Enhances Sales

Decision to redeem a reward may boost motivation in the loyalty program which enhances purchase behaviour. With iRewards Loyalty Management Cash + Points payment method it encourage your guest to redeem and repurchase your product anytime that results increase of direct repeat bookings

Most of the guest do not have sufficient amount of points to redeem, with the help of Cash + Points payment method, customers purchase more than usual (both, they purchase more frequently and they tend to spend more per purchase)
Yani Raynoso - Loyalty Program Coordinator

iRewards Communication
Management

Increase your repeat business by engage your guest
throughout their journey

Request Demo

Digital Conversation Throughout the Travel Journey

It is crucial to engage with your customers to have good customer relationships. iRewards Communication will let you engage with your guest through sending customised relevant marketing messages to selected groups of customers throughout its journey.

Our platform provides in-depth analysis of your guest and send personalised triggered email relevant on the current status of your guest.
Bernard Quek - Founder & CEO

Personalised and measurable email marking

As a marketer you need to have the ability to provide more personalised experiences, increase the relevance of your email campaigns, and you have to understand your audience.

With iRewards communication, it allows you to customize campaign with customer data, target mailing to specific recipient group and measure the result in detail through open-up, click-through and conversion rates to evaluate the success of campaigns and adjust strategies to improve future results.
Business Development Executive & Account Analyst

iReward Customized

Simple Loyalty Programme and Email Marketing
that suits your hotel needs

iRewards Loyal - Lite 250

Contractual Agreement Period 24 months

  • Incl. Data mine
  • Incl. Guest Profile – Store up to 8,000 emails
  • Incl. Progress Report
  • Incl. Data Segmentation
  • Incl. Communication – Send up to 16, 000 email per month
  • Loyalty Management
  • Booking Engine
iRewards Loyaly - Lite 350

Contractual Agreement Period 24 months

  • Incl. Data mine
  • Incl. Guest Profile – Store up to 15,000 emails
  • Incl. Progress Report
  • Incl. Data Segmentation
  • Incl. Communication – Send up to 30, 000 email per month
  • Loyalty Management
  • Booking Engine
iRewards Connect - Lite 200

Contractual Agreement Period 24 months

  • Incl. Data mine
  • Incl. Guest Profile – Store up to 8,000 emails
  • Incl. Progress Report
  • Incl. Data Segmentation
  • Incl. Customer Journey Communication – Send up to 24,000 email per month
iRewards Connect - Lite 300

Contractual Agreement Period 24 months

  • Incl. Data mine
  • Incl. Guest Profile – Store up to 15,000 emails
  • Incl. Progress Report
  • Incl. Data Segmentation
  • Incl. Customer Journey Communication – Send up to 45,000 email per month

iReward Pro

Advance tool for your Hotel

iR360
A 360 degree view of guest profile combining transactional data from PMS and Social media


Business Intelligent
Business analytics reporting platform is flexible and quick to generates valuable business insights of your customers so that you can better plan your strategy forward or validate a promotional idea.